Every service call answered. Every lead followed up.
AI agents that work inside your dealer management system. They book service, give repair status, reply to leads and chase declined work, on phone, chat and WhatsApp.
Book a demo- Live in four weeks, on the DMS and CRM you already run
- Your advisors keep the cases that need judgement
- Hosted where you choose, including on-premise
Book a proof of concept
Two hours with your leadership to start. A working agent on your data in four weeks.
16% of service callers cannot book an appointment by phone.
Pied Piper, 202691% of service calls completed by AI alone, at dealers that use it.
Pied Piper, 20257x more likely to qualify a lead contacted within the hour.
Harvard Business Review, 201174% vs 44% likely to buy again: owners who return for service against those who do not.
Cox Automotive, 2025What changes in your dealerships.
- No call goes unanswered
- Service and sales calls are picked up at any hour and booked in the same conversation.
- Advisors stop doing lookups
- Status, availability and price questions are answered from your systems, so advisors spend their time with the customers in front of them.
- Follow-up happens every time
- Every lead, reminder and declined repair is chased on schedule, and the outcome is written back to your CRM.
Five workflows we deploy for automotive groups.
Each is a named workflow with an owner and a target, not a general assistant.
Service
Service booking and repair status
Books, moves and confirms service appointments, and answers “is my car ready?” from the workshop system. Complex cases go to the right advisor with the history attached.
of service callers could not book an appointment by phone
Pied Piper, 2026
of service calls completed by AI without a person, at dealers that use it
Pied Piper, 2025
Sales
Lead response and test-drive booking
Replies to every web, phone and marketplace lead within minutes, answers stock and finance questions from your systems, and books the test drive.
as likely to qualify a lead when it is contacted within the hour
Harvard Business Review, 2011
of dealers answer a web lead’s harder question within 24 hours
Pied Piper, 2026
Used cars
Trade-in appraisal to appointment
Turns a seller’s first message into a booked appraisal: it captures the vehicle’s details, checks your records and offers a time. It also offers a valuation to service customers facing a large repair.
of service customers want a trade-in value; 14% are given one
Cox Automotive, 2025
the repair bill at which owners start to consider trading in
Cox Automotive, 2025
Aftersales
Service reminders and declined work
Contacts customers when a service is due, a recall is open or a recommended repair was declined, answers their questions and books the visit.
of owners who return for service are likely to buy again from the dealer, against 44% of those who do not
Cox Automotive, 2025
estimated service spend per customer over the ownership period
Cox Automotive, 2026
Back office
Warranty claims
Prepares each warranty claim from the repair order: it checks the claim against the manufacturer’s rules, attaches the evidence and flags what would be rejected before it is sent.
warranty repair orders written by US dealers in a year
NADA, 2026
more time to process one warranty claim than in 2020
WarrCloud, 2024
The figures are published research and industry benchmarks, not results from our own deployments. Most were measured at dealerships in the United States. Sources:
- Pied Piper, Service Scheduling Effectiveness Auto Industry Study (2026)
- Pied Piper, Service Telephone Effectiveness Study (2025)
- Pied Piper, Internet Lead Effectiveness Auto Industry Study (2026)
- Harvard Business Review, The Short Life of Online Sales Leads (2011)
- Cox Automotive, Service Industry Study (2025)
- Cox Automotive, Fixed Ops and Ownership Study (2026)
- NADA, NADA Data 2025 (2026)
- WarrCloud, Service Warranty Claims Process Study (2024)
Proof: Kolektif House.
Not an automotive group, but the same kind of work: customer conversations on chat, email and voice, outbound sales agents, and reporting, all connected to the CRM and core systems.
- 1Explore
- As-is processes analysed; repetitive, high-volume work identified; escalations, approvals and success measures captured.
- 2Deploy
- Sales, data and customer-experience agents wired into CRM, spreadsheets, email and core systems; reporting automated.
- 3Expand
- Support from chat to email and voice; outbound sales agents; live funnel analysis and data-quality controls.
customer interactions handled
less manual reporting effort
hours saved
The platform underneath.
- Inside your systems
- Agents read and act in your dealer management system, CRM, telephony and WhatsApp. We connect them during deployment; nothing is replaced.
- One company context
- Customers, vehicles, service history and offers in one governed layer, shared by every agent and every location.
- Governed by you
- Access follows your SSO, sensitive actions wait for a person, personal data is masked before any model call, and every step is logged.
- Any model, hosted where you choose
- Frontier, open-weight or on-premise models, in our cloud, your cloud or on your own hardware.
Live in four weeks.
Our engineers and a product lead work inside your environment until the first workflow pays, then hand it to your teams.
- Two hours with your leadership
- We map where agents pay in your business and agree the first workflow.
- A business case in ten days
- An opportunity map, the numbers for the first workflow, and a deployment proposal.
- A working agent in four weeks
- A service booking agent, built on your own systems and data by our engineers, with your team alongside.
- Your team takes over
- Your people run what is live and build the next workflow; we review, then step back.
Questions from automotive teams.
Yes. We connect to the DMS, CRM and telephony you already run during deployment. Nothing is replaced.
Next step
Start with service booking.
Two hours with your leadership. Ten days to a business case. Four weeks to a working agent on your data. No commitment.