Logistics

Status, bookings and documents, handled without a phone call.

AI agents that answer gate, cargo and shipment status from your terminal and transport systems, change bookings, answer quote requests, and process the documents behind every move.

Book a demo

Live in four weeks, on the terminal, transport and ERP systems you run
Your operations team keeps the exceptions
Hosted where you choose, including fully on-premise

Book a proof of concept

Two hours with your leadership to start. A working agent on your data in four weeks.

57 hours to get a manual freight quote from a top forwarder, on average.

Freightos, 2018

36 documents and 240 copies behind a single cross-border shipment.

WTO and ICC, 2022

39% of truck stops end with the driver detained at the facility.

ATRI, 2024

40%+ of shippers weigh a provider’s AI capability when choosing partners.

BCG, 2026

What changes in operations.

One place to ask: Booking, pre-gate, cargo, container and vehicle status come back in a single answer, at any hour.
Fewer calls to the desk: Hauliers, agents and customers get status and make changes themselves, so your team stops acting as a switchboard.
Documents stop waiting: Bills of lading, customs papers and invoices are read, checked against the booking and entered as they arrive.

Five workflows we deploy for logistics operators.

Each is a named workflow with an owner and a target, not a general assistant.

Customer service

Shipment, cargo and gate status

Answers “where is it?” for a container, a vehicle or a booking from your terminal and transport systems, on chat, phone and WhatsApp. It shows each person only the cargo they are entitled to see.

93%

of customer inquiries answered by DHL Freight’s chatbot without a person

DHL Freight, 2026

14%

more issues resolved per hour by support staff with an AI assistant

NBER, 2023

Gate

Truck appointments and changes

Books, moves and cancels gate appointments against real capacity, chases the ones at risk of being missed, and releases the slot when a truck is not coming.

36%

of daytime gate appointment slots went unused at Los Angeles and Long Beach

PierPass, 2019

14%

no-show rate after terminals followed up missed appointments, down from around 30%

PierPass, 2019

Documentation

Freight documents and invoices

Reads bills of lading, customs documents, delivery notes and invoices as they arrive, checks them against the booking, enters them, and sends what does not match to a person.

documents, and 240 copies, behind an average cross-border transaction

WTO and ICC, 2022

90 sec

for an AI agent to read an emailed tender and build the order, at C.H. Robinson

C.H. Robinson, 2025

Commercial

Quotes and rate requests

Answers rate requests from your tariffs, contracts and capacity within minutes, in the customer’s own thread, and passes the unusual ones to sales with the details gathered.

57 hours

average wait for a manual spot quote from a top forwarder; 72% never quoted

Freightos, 2018

32 sec

for an AI agent to return a customer-specific quote, at C.H. Robinson

C.H. Robinson, 2025

Operations

Delay and exception notices

Spots a delay, a hold or a missed cut-off as it happens and tells the customer what changed, the new time and what they need to do, so the notice answers the question instead of starting a call.

39%

of truck stops end with the driver detained at the facility

ATRI, 2024

50–55%

of container vessels arrived on schedule in 2024

Sea-Intelligence, 2025

The figures are published research and industry benchmarks, not results from our own deployments. The DHL Freight and C.H. Robinson figures are those companies’ own reports of their operations. Sources:

Proof: IKEA.

Not a logistics operator, but the same kind of work: an agent that identifies the customer, checks status across 40+ tools and completes the request, on chat and on voice.

1Explore: A chatbot answering frequently asked questions from a knowledge base.; 1 week
2Deploy: Customer identification and integration with 40+ tools: the agent acts on the customer’s behalf, from returns to cancellations.; 2 weeks
3Expand into voice: The same skills extended to voice, proving the platform is not bound to one channel.; 1 week

4 weeks

live from kickoff

82%

resolved without a person in the loop, on beta

The platform underneath.

See the platform

Inside your systems: Agents read and act in your terminal operating system, transport management system, ERP and customs tools. We connect them during deployment, including in-house and legacy systems.
One company context: Bookings, cargo, customers and tariffs in one governed layer, so every agent answers from the same record.
Governed by you: Access follows your SSO, sensitive actions wait for a person, personal data is masked before any model call, and every step is logged.
Any model, hosted where you choose: Frontier, open-weight or on-premise models, in our cloud, your cloud or on your own hardware.

Live in four weeks.

Our engineers and a product lead work inside your environment until the first workflow pays, then hand it to your teams.

Two hours with your leadership: We map where agents pay in your business and agree the first workflow.
A business case in ten days: An opportunity map, the numbers for the first workflow, and a deployment proposal.
A working agent in four weeks: A status agent for one terminal or one trade lane, built on your own systems and data by our engineers, with your team alongside.
Your team takes over: Your people run what is live and build the next workflow; we review, then step back.

How we work with you

Questions from logistics teams.

Yes. We connect to your terminal operating system, transport management system, ERP and customs tools during deployment, including in-house and legacy systems.

Next step

Start at the gate.

Two hours with your leadership. Ten days to a business case. Four weeks to a working agent on your data. No commitment.

Book a POC